New law allows consumers to file tort cases for compensation, for the first time in Nepal

Market monitors at an eatery by Prithvi Highway, on Tuesday, June 5, 2018.

Kathmandu, August 7

The government is introducing a new consumer right law, allowing members of the public to file tort cases demanding compensation if any product or service causes harm to them. Such provision is being introduced for the first time in the country.

A bill prepared to replace various consumer rights laws with one integrated act has recently been registered in Parliament after the Cabinet endorsed it.

Joint Secretary at the Ministry of Industry, Commerce and Supplies, Nawaraj Dhakal, says the new law will hold producers, service providers and other stakeholders responsible for torts.

Meanwhile, the new law will also form the Consumer Court for the first time in the country. Currently, cases related to consumer rights are filed at respective district courts, which are already slow in settling the disputes thanks to a high number of unsettled cases.

Likewise, the act will allow customers to get their money back within seven days if any product they purchase is found to be damaged.

Published on August 7th, Tuesday, 2018 11:55 AM

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1 Comment
  • Narayanan Bhul says: | September 23 2019 3:38pm

    Idea Service technician not collecting the repair TV from my house. Past one week I am calling and complaining about the TV issue but still they are not responding the issue and not yet to be solved.


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