Kathmandu, September 5
Nepal Electricity Authority (NEA) has launched a toll-free number as part of its effort to streamline services to the customers.
Minister for Energy Mahendra Bahadur Shahi inaugurated the number amidst a press conference held on Monday at the Energy Ministry.
On the occasion, Minister Shahi urged NEA’s customers to dial ‘1151’ if the NEA employees create unnecessary hassles, do not address the problems or demand kickbacks.
Customers can register their complaints through direct communications link if they are mistreated by employees. Service seekers can also complain if the staffers at the ‘Nolight Section’ do not answer their phone calls.
The public utility authority has also brought into operation ‘NEA Official’, a mobile app. NEA’s IT Department prepared the mobile app which will provide access to all activities of the authority.
The customers may also use the app to register their complaints and find out how and where power supply has been cut off and how much time it will take before power is restored.
